To return or exchange a product, please email us the order number with product details to goyald757@gmail.com within 24 hours of receiving the product, and we will assist you with the process. You can also call us at 9888998889 (Monday to Saturday, 12 PM to 7 PM).
- Inform us within 3 days of receiving the product.
- Share an unpacking video clearly showing the damaged or incorrect product.
- Products can only be returned within 7 days if they are found to be defective or damaged upon receipt.
- Refunds will be processed after the returned product is received in its original condition and packaging.
- Items must be unused and in their original condition.
- Include the original invoice, packaging, and tags; items without tags will not be accepted.
- Products with scratches, deformities, or other visible damage may not be accepted.
- Returns that do not meet these criteria will be sent back to the customer, and refunds may be denied.
Prepare the package for return with the original invoice included. Contact our customer support to arrange a return shipment. Address all returns to:
For cancellations, please contact us through the "Contact Us" link on our website. Requests received later than 6 business days before the end of the current service period will apply to the next service period.
At Mobile Zone, we strive to ensure the best quality for our customers. If you are not completely satisfied, refunds can be processed under the following conditions:
- Refunds will be issued to the original payment method (credit card, payment gateway, etc.).
- Refunds will be processed only after verifying the returned product's condition.